Frequently Asked Questions
Do I need an Australian driver's licence to rent a car from you?
No. A driver’s licence from your home country is fine (an International licence or passport is also required if your licence is not in English). You need to have held a licence for a minimum of 6 months and not have had your licence suspended or cancelled within the last 2 years. We can also rent to Provisional drivers that have held their licence for longer than 6 months.
Rental terms and conditions
What do I do if I go through a toll?
There are several toll bridges and roads in South East Queensland that you may pass through in your rental car. All our vehicles are registered for these toll roads so you do not need to do anything when you go through a tolling point – the electronic tag will register your trip.
Any tolls you have incurred during your hire period will appear on our toll account.
After the end of your rental period, we will charge these to the credit card we have on file for you and email you a receipt. (This is a delayed process, usually within a week of the end your rental).
What happens if I get a speeding fine?
Any fines incurred during your rental are your responsibility. If we receive any speeding or traffic fines for you, we will complete the statutory declaration and the authorities will forward the infringement notice on to you.
Where can I take my rental car?
1. Gold Coast Airport
2. 78 Hill Drive Pimpama, QLD 4209
3. Movie World or Wet'n'Wild theme park
How much is the deposit or bond?
We require $100 deposit for booking through an email or over the phone.
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The bond is $500, refund on the drop off the car. Sometimes it takes couple of days to receive depending on the bank.
How much is the insurance excess?
All of our cars have full comprehensive insurance which covers single and multi vehicle accidents, fire, theft, hail and tyre / windscreen damage. The damage liability for each age group is listed below;
25 to 85 years $950
21 to 24 years $2500
20 years of age $2950
We make it simple and easy to understand. No insurance waivers with confusing terms (CDW / LRW etc which can cost $20+ per day), no sneaky exclusions or hidden clauses, just full insurance cover with a low excess, giving you peace of mind and saving you money!
Any other questions?